The qualifying subtotal is generally calculated after discounts and promotional adjustments and before taxes, shipping, and store-credit deductions. The amount and shipping eligibility displayed in the final checkout summary control.

Processing begins after payment is confirmed and required order information is complete. Verification, inventory review, backordered items, high volume, weekends, holidays, weather, carrier conditions, and events outside Everwell's reasonable control may extend processing.

An order containing backordered merchandise may be held or divided into shipments. Available tracking and shipment details will be associated with the order record.

Any processing or transit estimate is informational, not a guaranteed arrival date. Carrier delays, route interruptions, severe weather, holidays, destination access, theft, inspection, emergency events, and transportation disruptions may affect delivery.

If an order cannot be shipped within an expressly promised period or the time required by law, Everwell will provide any revised-date consent, cancellation option, or refund right that applicable law requires.

Review the recipient, street address, unit, city, state, ZIP code, and delivery details before submitting an order. Contact us immediately if a correction is needed; changes are not guaranteed after processing begins.

Everwell is not responsible for a problem caused solely by inaccurate, incomplete, outdated, unauthorized, or undeliverable information supplied by the purchaser. Additional shipping charges may apply if reshipment is approved.

Tracking is provided when available. You are responsible for monitoring the shipment, maintaining a secure delivery location, and promptly reporting a delivery problem.

A carrier delivery scan, photograph, signature, or other confirmation may be used as evidence of delivery. Check the address, household, building personnel, nearby delivery locations, and carrier records before reporting a missing package.

Contact Everwell promptly after discovering a concern. Include the order number, affected products, explanation, and clear photographs of the product, label, shipping container, packing materials, and visible damage when relevant.

Do not use or discard an affected product, label, package, packing material, or shipment document until our review is complete. Everwell may request carrier documentation, additional photographs, or other reasonable evidence.

A report does not automatically establish eligibility. We evaluate order records, timing, product condition, packaging, tracking, delivery evidence, and the surrounding facts.

Except where law requires otherwise, Everwell orders are final sale. We do not accept routine returns, exchanges, or refunds based on preference, an ordering mistake, changed circumstances, or dissatisfaction unrelated to a verified fulfillment problem.

Research products require controlled handling and cannot ordinarily be restocked after leaving our custody. Never send merchandise back without written authorization and instructions from Everwell.

When Everwell verifies an incorrect, damaged, defective, incomplete, lost, or misdelivered order for which the purchaser is not responsible, we may replace the affected product, apply account store credit, or provide another appropriate remedy.

Availability, evidence, order history, carrier findings, safety considerations, and applicable law affect the remedy. Store credit is not redeemable for cash unless required by law. A remedy approved for one order does not guarantee the same outcome in another case.

Order changes or cancellations are not guaranteed once an order is submitted, paid, prepared, or transferred for fulfillment. Everwell may cancel an order for payment, verification, inventory, eligibility, address, fraud, legal, or policy reasons.

If Everwell cancels paid merchandise before shipment, we will provide the payment reversal, refund, credit, or other adjustment legally appropriate for the canceled portion.

Contact Everwell before initiating a payment dispute so we can investigate. In responding to a dispute, we may provide relevant account, acceptance, payment, address, tracking, delivery, communication, and fulfillment records.

False information, fraudulent claims, repeated claim abuse, return fraud, or unauthorized payment activity may result in denied remedies, restricted ordering, account suspension, or other appropriate action.

Include your order number, shipment details, affected item, and a clear description of the concern. Do not include passwords or payment credentials.